Order Processing + Shipping Policy + Additional Luxe Mere Boutique Policies

Online Checkout: Online payments are processed using our secure checkout. We accept MasterCard, Visa, Amex, Discover, Shop Pay, Apple Pay and After Pay! Use Shop Pay for express checkout! 

All orders are shipped out from Sherwood Park, AB. 

 Order Processing: 

  • You will receive an order confirmation email after checking out and from there your order will be processed in 1-3 business days (Statutory Holidays do not count as a business day). Please check your junk box in the event you cannot locate this email. 
  • Whether you select pick up, delivery, shipping (standard or express) you must allow time for us to process your order! 
  • If you need your order sooner (i.e. 24 hours or less or on weekends) and would like your order processed ASAP, please add the *Rush My Order* product to your cart so we can accommodate your request! Otherwise, we pack orders in the order they were received in our queue. 

Shipping: 

  • We are pleased to offer free shipping on orders over $75 within Canada! (Before applicable taxes and after discounts have been applied.) 
  • Orders will be shipped Monday to Friday via Canada Post (or Purolator). Shipping costs will be calculated at checkout and are based on your location. A tracking number will be provided to you as well. 
  • Shipping times will be displayed at checkout. You may choose between Expedited Shipping and XPressPost, if you do not qualify for free shipping.
  • No matter which type of shipping you select, you still must allow time for order processing! 
  • For international orders there may be additional taxes + duties to be paid upon receipt of package, please note these are the responsibility of the buyer.
  • In the event the wrong address is entered at checkout and we are not notified by the customer before we ship out, the customer is responsible for any fees associated with getting the package to the correct address. Please review your order confirmation email to ensure all of the information is correct and reach out ASAP with any corrections. Fees may include a new shipping label to get your package to you once you advise us of the correct address as well as return postage charged by Canada Post to Luxe Mere Boutique when they return your package to sender due to the error. 

Free Local Pick Up: 

  • Pick up orders will follow the 1-3 business days for order processing as well. Once your order is ready to be picked up, you will be contacted with further pick up instructions. 
  • If you require to receive your order ASAP, please add  *Rush My Order*  to your cart. 

$7 Local Delivery:

  • Local delivery option will appear at checkout if your address falls within the 20 km delivery radius 
  • Local deliveries will occur weekly on Thursdays, orders must be received prior to 9 am MST on Thursday to be included for delivery otherwise it will be delivered the following week - the occasional Saturday may be accommodated please contact us if you would like to request a Saturday delivery prior to purchasing 
  • If you require to receive your order ASAP, please add  *Rush My Order*  to your cart. 
  • Please provide any special requests for delivery at check out if you would like your package left somewhere specific (such as entry codes for apartments) otherwise packages will be left on the front porch
  • You will received confirmation via email once your package has been delivered. Luxe Mère is not responsible for lost/stolen packages once they have been delivered.

Discount Codes: 

  • Price adjustments will not be offered. If you forget to use a code during checkout, unfortunately you will have to use it on a future order. Please review your order carefully before checking out. 
  • Only one code per order allowed. 
  • You may not use a discount code on pre-order items. 

Gift Cards

  • If you choose to allow your gift card to be used by someone else, we require you to notify us of this and provide your written consent via email.