Return + Exchange Policy

Return & Exchange Policy

Offering Try Ons for Locals 

If you are local to Sherwood Park and area, we offer try ons! Unfortunately if you are not local, we cannot offer this. 

Please check the try on details by clicking here and reach out to us at hello@luxemereboutique.ca if you have questions after reviewing! We ask that you do take the time to read and review before contacting us to ensure it is something you are interested in! 

Return & Exchange Details 

Any returns & exchanges are returned as store credit only. The only exception is a try on (see above). You have 14 days to return beginning the day you picked up your order, the day your order was delivered to you or the day your Canada Post tracking number indicates your order was delivered. 

Any items returned or exchanged must be in original condition with tags attached. If the item has clearly been worn or washed, it will not be accepted.

Please get in touch with us at hello@luxemereboutique.ca if you wish to request a return or exchange after reading & reviewing the following. We ask that you do not return merchandise without any prior communication.

    • If you initially picked up your order, you may return to the same address. 
    • If your order was delivered, please see our contact page for our address and return to us there. 
    • If your order was initially shipped to you, please mail back to the same address on the shipping label. The customer is responsible for return shipping and it will not be included in the store credit returned to you, nor will the original shipping cost. Although you may of qualified for free shipping at the time of your order, you are still responsible to cover shipping back to us for any returns. 
    • Our 14 day policy applies here as well. You must ship out within the 14 day period. This period begins the day your tracking number indicates your order was delivered to you. 

    Store credit will be issued as a unique one time code just for you to use for the amount paid less any shipping costs. The code issued to you will not have an expiry date. You will enter the code at checkout to redeem the amount.

     Defective Items:

    In the unusual event you receive a defective item, please email us immediately and we will have the situation taken care of by means of providing you with the same item in proper condition. In the event we are out of stock, you may select something else of similar value.

     

    Items that are FINAL SALE: 
    • Merchandise found in any of our sale/clearance sections 
    • Regular priced merchandise purchased with a 30% or greater discount code
    • Surprise Boxes 
    • An exception will be made if the sale merchandise is received defective or damaged. In this event, you will receive store credit.

     

    Items that cannot be returned:
    • Intimates (undergarments, nursing pads, bras, socks etc)
    • Hair Accessories 
    • Body Care Products (oils, balms, inhalers etc)
    • Swimsuits 
    • Gift Cards 

     

    Details:

    • We recommend using a reputable shipping carrier that will provide you with a tracking number if you wish to return merchandise to us. Luxe Mere Boutique is not responsible for lost/undelivered packages.
    • Although you may receive free shipping on your initial order, if you choose to return merchandise and order different merchandise with your e-gift card, the customer is then responsible for shipping. Free shipping is a one time offer.
    • Store Credit may take 1-3 business days to be processed.
    • You will be notified via email when your return is processed for credit with further instructions.
    • If your return/exchange is rejected you will be notified via email.