Return + Exchange Policy

Return & Exchange Policy

You don't love your order? We can help! 

We offer store credit for merchandise that is returned unworn, unwashed, and in original condition with the tags securely attached within 14 days. Merchandise cannot be returned with any odours present, such as smoke or perfume. 

Any items found in our clearance section are considered final sale.

Please get in touch with us at hello@luxemereboutique.ca if you wish to request a return. We ask that you do not return merchandise without any prior communication.

    • If you initially picked up your order, you may return to the same address. 
    • If your order was delivered, please see our contact page for our address and return to us there. 
    • If your order was initially shipped to you, please mail back to the same address on the shipping label. The customer is responsible for return shipping and it will not be included in the store credit returned to you, nor will the original shipping cost. Although you may of qualified for free shipping at the time of your order, you are still responsible to cover shipping back to us for any returns. 
    • Our 14 day policy applies here as well. You must ship out within the 14 day period. This period begins the day your tracking number indicates your order was delivered to you. 

    Store credit will be issued via e-gift card to the email address on file for the amount paid less shipping costs within 24 hours of receiving your return. You can use your e-gift card on multiple orders, we do not require you to use it up in one transaction. The e-gift card will not have an expiry date. 

    If you choose to drop off your return, please note that we require time to look over your return to ensure it's in proper condition. We ask that you drop off and wait for further communication from us. Once you receive your credit, you can order again with us right away or keep your credit for another time as it does not expire! We will not be doing immediate exchanges for other items right at that very time of drop off! We thank you for your understanding! 

     

    Defective Items:

    In the unusual event you receive a defective item, please email us immediately and we will have the situation taken care of by means of providing you with the same item in proper condition. In the event we are out of stock, you may select something else of similar value.

     

    Items that are FINAL SALE: 
    • Merchandise found in any of our sale/clearance sections 
    • Regular priced merchandise purchased with a 30% or greater discount code
    • Surprise Boxes 
    • An exception will be made if the sale merchandise is received defective or damaged. In this event, you will receive store credit.

     

    Items that cannot be returned:
    • Intimates (undergarments, nursing pads, bras, socks etc)
    • Hair Accessories 
    • Body Care Products (oils, balms, inhalers etc)
    • Swimsuits 
    • Gift Cards 

     

    Details:

    • We recommend using a reputable shipping carrier that will provide you with a tracking number if you wish to return merchandise to us. Luxe Mere Boutique is not responsible for lost/undelivered packages.
    • Although you may receive free shipping on your initial order, if you choose to return merchandise and order different merchandise with your e-gift card, the customer is then responsible for shipping. Free shipping over $75 is a one time offer.
    • Store Credit may take 1-3 business days to be processed.
    • You will be notified via email when your return is processed for credit with further instructions.
    • If your return/exchange is rejected you will be notified via email.